On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. To write an effective helpdesk engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included helpdesk engineer job description templates that you can modify and use.

help desk engineer

On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. While similarities exist, there are also some differences between help desk engineers and desktop support specialist. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards.

What are the most common skills on a job description for a Help Desk Engineer?

If you’re ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills. First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows.

  • The highest-paying industry for a help desk engineer is the finance industry.
  • They are responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems.
  • In fact, our research shows that one out of every six help desk engineers were not college graduates.
  • Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate…
  • A help desk engineer provides technical support to end-users, both remotely or in-person.
  • Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.

Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.

Identify your hiring needs

Using our career map, a https://remotemode.net/become-a-help-desk-engineer/ can determine their career goals through the career progression. For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director. Help desk engineers get to interact with diverse individuals and address their technical concerns on a daily basis. This allows them to experience the gratification of resolving intricate issues and assisting others in resuming their work. Staying current with technological advancements and software updates is an ongoing challenge faced by these professionals.

  • They are also responsible for resolving the network problems, installing and configuring hardware and software.
  • For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director.
  • You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally.
  • This allows them to experience the gratification of resolving intricate issues and assisting others in resuming their work.
  • Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree.

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project’s implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions. A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable.

Online courses to improve help desk engineer skills

An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally. If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour.

15 Help Desk Engineer Skills For Your Resume